Data Controller

ENCI SERVIZI srl – Via Privata Filippo Lavagna 36 – 20137 Milan

Owner contact email: ,
Types of Data collected

Among the Personal Data collected by this Application, either independently or through third parties, there are: Cookies, name, email, various types of Data, sector of activity, name, surname, telephone number, address, company name, Tax Code , VAT number, state, province, postcode, city, website, billing address, data relating to animals, data relating to the picker, data relating to the required analyzes and usage data.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all data requested by this website are mandatory. If the User refuses to communicate them, it may be impossible for this Website to provide the Service. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory are encouraged to contact the owner.
Any use of Cookies – or other tracking tools – by this Website or by the owners of third party services used by this Website, unless otherwise specified, is intended to provide the Service requested by the User, as well as for the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Method and place of processing of the collected data

Processing methods

The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. 
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Legal basis of the processing

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

  •   • the User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
  • the processing is necessary for the execution of a contract with the User and / or for the execution of pre-contractual measures;
  •   • the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
  •   • the processing is necessary for the performance of a task of public interest or for the exercise of public authority vested in the Data Controller;
  •   • the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


The Data is processed at the Data Controller’s operating offices and in any other place where the parties involved in the processing are located. For more information, contact the owner.
The User’s Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.

The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the details indicated at the beginning.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.


  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
  • The Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When the processing is based on the User’s consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of processing the collected data

The User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User and Statistics.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the User
Veterinary analysis request form

The User, by filling in the contact form with his own data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.

Personal Data collected: name, email, various types of Data, sector of activity, name, surname, telephone number, address, company name, Fiscal Code, VAT number, state, province, postcode, city, website, billing address , data relating to animals, data relating to collector, data relating to the required analyzes and Usage data.

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the advertisements of its own advertising network.
This Google Analytics integration makes your IP address anonymous. Anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries adhering to the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google’s servers and shortened within the United States.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA –  Privacy Policy  –  Opt Out .

Rights of the User

Users can exercise certain rights with reference to the Data processed by the Data Controller.

In particular, the User has the right to:

  •   withdraw consent at any time.  The User can revoke the consent to the processing of their Personal Data previously expressed.
  •   oppose the processing of their data.  The User can oppose the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  •   access their data.  The user has the right to obtain information on the data processed by the owner, on certain aspects of the processing and to receive a copy of the data processed.
  •   verify and ask for rectification.  The User can verify the correctness of his / her Data and request its updating or correction.
  •   obtain the limitation of the processing.  When certain conditions are met, the User can request the limitation of the processing of their Data. In this case the Data Controller will not process the Data for any other purpose than their conservation.
  •   obtain the cancellation or removal of their Personal Data.  When certain conditions are met, the User can request the cancellation of their Data by the Owner.
  •   receive their data or have them transferred to another owner.  The User has the right to receive his / her data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain the transfer without obstacles to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User’s consent, on a contract to which the User is a party or on contractual measures connected to it.
  •   • propose a complaint.  The User can lodge a complaint with the competent personal data protection supervisory authority or act in court.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons connected to their particular situation.

Users are reminded that, if their Data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the User’s rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

Cookie information

To make the site easier and more intuitive, cookies are used.

Cookies are small pieces of data, which the web server provides to the user’s navigation device, the main purpose is to allow users to use the services. Furthermore, the information generated by the use of cookies makes it possible to improve navigation by allowing you to identify the ways in which to optimize web pages or technical infrastructures.

The site does not directly produce profiling cookies, i.e. aimed at creating profiles relating to the user and which are used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net.

The site may also contain links, services, images or multimedia components of third parties which in turn may generate cookies over which it is not possible to have direct control.

The types of cookies

Technical Cookies
This type has the sole purpose of guaranteeing the transmission of communication between the user and the site on the Internet and to the extent strictly necessary to provide the service offered in completeness and in the best quality conditions.

The data related to the cookies generated directly by the site are in Italian territory, compatibly with the location of the servers of our hosting service provider.

The data related to cookies are managed only within the site itself and are not transferred to third parties.

In particular, the technical cookies managed by the site, which can be managed as single pieces of information (with more than one cookie) or aggregated data (contained in a single cookie), are divided into three main methods of use:

Cookies strictly essential to the generation of the web pages of the site
These cookies are essential in order to allow you to move around the site and make full use of its features, such as accessing areas dedicated to registered users, registering on the site , login, use of any electronic shopping cart and related online payment form, etc.

Without these cookies some necessary services, such as simply viewing a page, cannot be used.

Cookies for the analysis and management of site performance
These cookies collect information on how users use a website, for example, which pages are most visited, if error messages have been generated from web pages.

These cookies do not collect information that identifies a visitor. All information collected through these cookies is aggregated and therefore anonymous.

The purpose is to improve the functioning of a website and the browsing experience of visitors.

Cookies for the management and analysis of functionality
This type of cookie allows the site to remember the choices made by the user, in order to provide advanced and customized features such as: they can be used to remember changes made to the text size , fonts and other parts of web pages where provided.

They can also be used to provide services requested by the visitor such as watching a video or commenting on a blog.

The information collected by these types of cookies is made anonymous and unable to monitor your browsing activity on other websites.

 Third-party cookies and services
There are also third-party services and links on the website, such as the buttons for YouTube and Facebook, which can potentially place cookies on the electronic device in use when you click on them.

Please note that the information on the use of cookies does not concern links on the website that lead to third-party websites.

It is therefore advisable to read the privacy policies present on the other websites visited through the links indicated below.

For more information, carefully read the following paragraphs on links to third party sites, textual services, images or multimedia components present on the website.

We would like to emphasize that, as the publisher of the site, our company does not receive any information from the respective providers or concessionaires of third party services, relating to any data retrieved by them. In some cases, only aggregated, and therefore anonymous, statistics will be provided, necessary only for accounting for any commercial services of third parties.

Google Analytics
The website uses Google Analytics, a web analysis service provided by Google, Inc. (“Google”). The components of Google Analytics, inserted in the site, can use “cookies” generated directly by the servers of Google Inc and its partners, it is advisable to visit the following link for the information on the use of cookies by the provider / licensee of the service:

Google Inc. provides a plugin for some browsers that prevents the detection of the Google Analytics service cookie, for more information visit the link:

“Like” button and Facebook social widgets  (Facebook, Inc.) 
The “Like” button and Facebook social widgets are interaction services with the Facebook social network, provided by Facebook, Inc. 
Personal data collected: Cookies and Data of use. Place of processing: USA –  Privacy Policy

Tweet button and Twitter social widgets  (Twitter, Inc.) 
The Tweet button and Twitter social widgets are services for interacting with the Twitter social network, provided by Twitter, Inc. 
Personal data collected: Cookies and Usage data. Place of processing: USA –  Privacy Policy

Linkedin button and social widgets  (Linkedin Corp.)
TheLinkedin button and social widgets are services of interaction with the Linkedin social network, provided by Linkedin Inc. 
Personal data collected: Cookies and navigation and use data. Place of processing: USA –  Privacy Policy

Denial of consent: disabling cookies
Currently it is not possible to selectively disable our technical cookies, it is possible to disable them completely. With regard to third party cookies, refer to the links provided in the previous paragraphs for possible, selective deactivation, where possible.

If you wish to deny the consent to install cookies generated by the site, you need to customize the settings of your computer or device by setting, if applicable, the deletion of all cookies or activating a warning message when cookies are stored.

We recommend that you visit the site  for further information in general about cookies, how to manage them and how they affect your browsing experience.

It is important to remember that disabling cookies may prevent the use of some, if not all, functions or sections of the site.

The Owner will not be responsible for damages suffered by users, including data and financial losses, caused by malfunctions related to the denial of consent to the use of cookies originating from the site and / or from the sites of our partners.

 How to manage cookies on your PC For the management of cookies it is advisable to refer to the websites of the browser developers, since this information varies continuously according to the version of the software installed, in particular:

Internet Explorer ( )

Firefox ( )

Chrome ( )

Safari ( )

 Acceptance of cookie installation
By using the site, without changes to your browser to the configurations relating to the deactivation of cookies, you agree that all cookies, including those of third parties, can be installed on your device.

 The cookies used
Below are summarized which cookies are generated directly by the site, those of third parties are excluded:

·          _Ga, _utmt, _utma, _utmb, _utmc, _utmz : Technical Cookie – Cookie used to anonymized statistics web analytics

·          Viewed_cookie_policy:  Technical Cookie – Cookie used to store the user’s response on the banner cookie information

·          PHPSESSID:  Technical Cookie – Cookie used for web pages generation and to ensure the use of HTML Forms

 Since the installation of third-party Cookies and other tracking systems through the services used within this Website cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties is to be considered indicative. To obtain complete information, consult the privacy policy of any third party services listed in this document.


Further information on the treatment

Defense in court

The User’s Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Website or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, this Website and any third party services used by it may collect System Logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to “Do Not Track” requests

This Website does not support “Do Not Track” requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom.
If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is the information collected automatically through this Website (including from third-party applications integrated into this Website), including: the IP addresses or domain names of the computers used by the User who connects with this Website, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application,with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.


The individual using this Website who, unless otherwise specified, coincides with the Data Subject.


The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

This Website (or this Application)

The hardware or software tool through which the Personal Data of Users are collected and processed.


The Service provided by this Website as defined in the relative terms (if any) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.


Small piece of data stored in the User’s device.

Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Website.

Last modification: June 19, 2018

Where we are: Viale Ortles, 22/24 20139 Milan Filarete Foundation – Registered Office: ENCI SERVIZI srl Via Privata Filippo Lavagna 36 20137 Milan VAT number: 10729080159 Tax code: 03201630104

+39 324 9924730

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