Information Privacy and Cookie policy

Holder of the treatment of data

ENCI SERVIZI srl  - Via Privata Filippo Lavagna  36 - 20137 Milano

email address of owner:,


types of data collected

between the personal data collected by this application, independently or through third parties, there are: Cookies , name, email, various types of data, sector of activity,First Name, Last Name, phone number, address, company name, fiscal code, VAT, state, Province, ZIP, city, website, billing address, data relating to animals, data relating to pick up, data relating to the analyzes required and usage data.

Full details on each type of collected data are provided in the sections devoted to this privacy policy or by specific informative texts displayed before the data collection.

Personal data may be freely given by the user, or in the case of usage data collected automatically during the use of this Web Site.

Unless otherwise specified, all data requested by this Website are mandatory. If the user refuses to communicate it, it may be impossible for this Web site to provide the service. In cases in which this Web site indicates some data as optional, users are free to refrain from communicating such data, without that this has no effect on the availability of the service or on its operation.

Users who have questions about what data are required, are encouraged to contact the owner.

The possible use of cookies - tools or other tracking - from part of this Web Site or of the holders of the third party services used by this Website, unless otherwise specified, has the purpose of providing the service requested by the user, in addition to further goals described in this document and in the Cookie Policy, if available.

The user assumes the responsibility of personal data of third parties obtained, published or shared via this Website and warrant that you have the right to communicate or diffuse them, freeing the holder from any liability toward third parties.


Mode and place the processing of the collected data

treatment Mode

The Holder shall take appropriate security measures in place to prevent access, disclosure, alteration or destruction not authorized personal data.

The treatment is carried out by means of tools and/or telematic, with organizational arrangements and with logical closely correlated to the purposes indicated. In addition to the holder in some cases may have access to data other stakeholders involved in the organization of this Website (administrative staff, commercial, marketing, legal, system administrators) or external subjects (as suppliers of technical services of third parties, Postal Couriers, hosting provider, computer companies, communication agencies) also appointed, if necessary, responsible of the treatment on the part of the holder. The updated list of responsible will always be required to the holder of the treatment.


Legal basis of the TREATMENT

The titular treats personal data relating to the user in case there is one of the following conditions:

The user has consented for one or more specific purposes; Note: in some jurisdictions the holder may be authorised to treat personal data without that there must be the consent of the user or another of the legal bases specified below, up to when the user does not oppose ("opt-out") in this treatment. This however is not applicable where the treatment of personal data is regulated by the European legislation on the protection of personal data;

the treatment is necessary to the execution of a contract with the user and/or the execution of precontractual measures;

the treatment is necessary for compliance with a legal obligation to which is subject the holder;

the treatment is necessary for the execution of a task in the public interest or in the exercise of official authority vested in the holder;

the treatment is necessary for the pursuit of the legitimate interests of the Proprietor or of third parties.

It is always possible to request the holder to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, covered by a contract or need to conclude a contract.



the data are treated at operational sites in the holder and in any other place in which the parties involved in the treatment are localized. For more information, contact the owner.

The user personal data may be transferred to a country other than that in which the user is located. To obtain more information about the place of treatment the user can refer to details on the treatment of personal data.

The user has the right to obtain information on the legal basis for transferring data outside of the European Union or to an international organization of public international law or constituted by two or more countries, such as the UN, as well as about the safety measures taken by the holder to protect data.

If takes place one transfer just described, the user may refer to their respective sections of this document or request information to the Holder by contacting him to extremes reported in opening.


Retention period

The data are processed and stored for the time required by the purposes for which they were collected.


Personal data collected for purposes related to the execution of a contract between the holder and the user will be retained until completion of the execution of this contract.

The personal data collected for purposes related to the legitimate interest of the holder will be retained until satisfaction of such interest. The user can obtain further information on the legitimate interest pursued by the holder in the relevant sections of this document or by contacting the holder.

When the treatment is based on the consent of the user, the Proprietor may retain Personal longer until said consent may not be revoked. In addition, the owner may be obliged to keep the personal data for a longer period in order to comply with a requirement of law or by an order of the Authority.

At the end of the period of conservation of the personal data will be erased. Therefore, at the expiry of this time limit the right to access, cancellation, rectification and the right to the portability of the data can no longer be exercised.


Purpose of the processing of the collected data

the user data are collected to allow the holder to provide their services as well as for the following purposes: contact the user and statistics.

To get more detailed information on the purpose of the treatment and on personal data specifically relevant to each purposes, the user can refer to the relevant sections of this document.


Details on the treatment of personal data The

personal data are collected for the following purposes and using the following services:


Contact the User

Request Form veterinary analysis

the user, by filling in with their own data in the contact form, consented to their use to respond to requests for information, quote, or of any other nature indicated by the header of the module.

Personal data collected: name, email, various types of data, sector of activity,First Name, Last Name, phone number, address, company name, fiscal code, VAT, state, Province, ZIP, city, website, billing address, data relating to animals, data relating to pick up, data relating to the analyzes required and usage data.



services contained in this section allow the holder of the treatment to monitor and analyze traffic data and serve to keep track of the behavior of the user.

Google Analytics with IP anonymously (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the collected personal data in order to track and examine the use of this Web site, compiling reports and share them with other services developed by Google.

Google may use your Personal Data to contextualise and customize announcements of your advertising network.


This integration of Google Analytics makes anonymous your IP address. The anonymisation works by shortening within the borders of the Member States of the European Union or other countries which are parties to the agreement on the European Economic Area the User IP address. Only in exceptional cases, the IP address will be sent to the Google server and abbreviated within the United States.

Personal data collected: Cookies and usage data.

Place of treatment: USA - Privacy Policy – Opt-out.


User Rights

Users can exercise certain rights with reference to the data processed by the owner.

In particular, the user has the right to:

revoke your consent at any time. The User may revoke the consent to the processing of personal data previously expressed. to

oppose the processing of their data. The user may object to the processing of their data when it occurs on a different legal basis from the consent. Further details on the right of opposition are listed in the section below.

access to their data. The user has the right to obtain information on the data processed by the owner, on certain aspects of the treatment and to receive a copy of the data processed.

Check and ask for rectification. The user can verify the correctness of their data and ask to update or correction.

obtain the limitation of the treatment. When certain conditions are fulfilled, the user can request the limitation of the treatment of personal data. In this case the holder will not treat the data for any other purpose if not their conservation.

obtain the cancellation or removal of their personal data. When certain conditions are fulfilled, the user can request the cancellation of his data from part of the holder.

receive their data or have them transferred to another holder. The user has the right to receive their data in structured format, of common use and readable by automatic device and, where technically feasible, to obtain transfer without obstacles to another holder. This provision is applicable when the data are processed by automated tools and the treatment is based on the consent of the user on a contract to which the user is part or on contractual measures related thereto.

complaint. The user can lodge a complaint to the supervisory authority of the personal data protection authority or act in a court of law.


Details on the right of opposition

when personal data are treated in the public interest, in the exercise of official authority vested in the holder or to pursue a legitimate interest of the Proprietor, users have the right to oppose to treatment for reasons related to their particular situation.

You present users that where their data were treated with the purpose of direct marketing, may oppose the treatment without giving any reasons. To find out if the holder sections data with the purpose of direct marketing users can refer to the respective sections of this document.


How to exercise the rights

to exercise the rights of the user, users may address a request to the extremes of contact of the Holder indicated in this document. The requests are deposited at free of charge and executed by the holder in the shortest possible time, in any case within one month.


Informative cookies

to make the site easier and more intuitive use is made of cookies.

Cookies are small pieces of data that the web server provides the device of user navigation, the main purpose is to allow users to use the services. In addition to the information generated by the cookie usage allow you to make better navigation allowing to find ways in which to optimize web pages or the technical infrastructure.

The site does not produce directly cookie profiling, i.e. aimed to create profiles relative to the user and which are used in order to send advertising messages in line with the preferences expressed by the same within the navigation in the network.

The site may also contain links, services, images or multimedia components of third parties which may in turn generate cookies on which it is not possible to have direct control.


The types of cookie

Cookie technicians of

this type has as its sole purpose is to guarantee the transmission of the communication between the user and the site on the Internet network and to the extent strictly necessary to provide the service offered in completeness and under the best conditions of quality.

The data related to the cookies generated directly from the site are in Italian territory, compatibly with the location of the server of our provider hosting service.

The data related to the cookies are managed solely within the site itself and are not divulged to third parties.

In particular cookies technicians managed by the site which can be managed as a single information (with more of a cookie) or aggregated data (contained in a single cookie), are divided into three main modes of use:

Cookies strictly essential to the generation of the web pages of site

these cookies are essential in order to allow you to move throughout the site and make full use of its characteristics, such as for example access to areas dedicated to registered users, the registration at the site, login, the use of any carriage of electronic and relative module of the online payment, etc.

Without these cookies some necessary services, such as the simple display of a page may not be enjoyed.


Cookies for the analysis and the management of the performance of the site

These Cookies collect information about how users use a web site, for example, what are the most visited pages, if were generated error messages from web pages.

These cookies do not collect data that identify a visitor. All the information collected by these cookies are aggregated and anonymous then.

The aim is to improve the operation of a web site and the navigation experience of visitors.

Cookies for the management and analysis of functionality

this type of cookie allows the site to remember the choices made by the user in order to provide advanced features and custom as for example: can be used to recall the changes made to the size of the text, font and other parts of the web pages where provided.

They can also be used to provide services requested by the visitor as watching a video or a comment on a blog.

The information gathered from these types of cookies are made anonymous and not able to monitor your browsing activities on other web sites.


Cookies and third-party services

are present in the Web site also services and third party links, such as for single title esemplicativo buttons to YouTube and Facebook, which potentially can place cookies in the electronic device in use when you click them.

Please note that the information about the use of cookies does not affect the links included in the Web site that direct you to Web sites of third parties.

We therefore advise you to read the privacy statements on other Websites visited through the links indicated below.

For more information, please read carefully the following paragraphs on links to sites, or textual services, images or multimedia components of third parties present in the Web site.

You want to emphasize how, in quality of the publisher of the site, our company does not receive any information from the respective provider or dealers of third party services relating to any data retrieved by the same. In some cases will be provided only aggregated statistics, and then anonymous, necessary only to the accounting of any commercial services of third parties.


Google Analytics

This website uses Google Analytics, a web analysis service provided by Google, Inc. ("Google"). The components of Google Analytics, inserted into the site may use cookies generated directly from the servers of Google Inc and its partners, we recommend that you visit the following link for information on the use of cookies on the part of the provider/dealer service:

Google Inc. provides a plugin for some browsers that prevents the detection of the cookies of the Google Analytics service, for more information visit the link:Https://


The "Like" button and social widgets Facebook (Facebook, Inc.)

the button "Like" and the Social widget to Facebook are services for the interaction with the social network Facebook, provided by Facebook Inc.

Personal data collected: Cookies and usage data. Place of treatment : USA - Privacy Policy

Tweet button and Social widget Twitter (Twitter, Inc.)

the Tweet button and the Social widget to Twitter are services for the interaction with the social network Twitter, supplied by Twitter, Inc.

Personal data collected: Cookies and usage data. Place of treatment : USA - Privacy Policy

Button and Social widget Linkedin (Linkedin Corp.)

button and the Social widget Linkedin are services for the interaction with the social network Linkedin, provided by Linkedin Inc.

Personal data collected: Cookies and Data navigation and use. Place of treatment: USA - Privacy Policy


denial of consent: disabling cookies

is not currently possible to disable selectively our cookies technicians, is possible in contrast to disable them completely. As regards third-party cookies please refer to the links provided in the previous paragraphs for the eventual decommissioning, where possible, selective.

In case you want to refuse consent for the installation of the cookies generated by the site you must customize the settings of your computer or device by setting, if provided, the deletion of all cookies or by activating a warning message when cookies are stored.

We recommend visiting the site for more general information about cookies, on how to handle them and how these affect your browsing experience.

It is important to remember that disabling cookies may prevent the use of some, if not all, functions or sections of the site.

The Holder shall not be liable for any damages suffered by users, including data losses and financial, caused by malfunctions related to the denial of consent to the use of a cookie originated from the site and/or from the sites of our partners.

How to manage cookies on your PC

for the handling of cookies you are advised to make reference to the sites of the developers of the browser because these information varies continually on the basis of the version of the software installed, in particular:

· Internet Explorer (Http://

· Firefox (

· Chrome (Https://

· Safari (

Installation acceptance cookie

using the Site, without changes to your browser configurations relating to turn off cookies, the user accepts that all cookies, including those of third parties, can be installed on your device.

The cookies used

are summarized below what cookies are generated directly from the site, are excluded those third parties:

· _ga, _utmt, _utma, _utmb, _utmc, _utmz: Technical Cookie - Cookies used for statistics anonimizzate web analytics

· viewed_cookie_policy: Technical Cookie - Cookies used to store the user response regarding the information banner cookie

· PHPSESSID: Technical Cookie - Cookies used for Generation of web pages and to ensure the use of HTML form

since the installation of cookies and other tracking systems operated by third parties via the services used within this Web Site may not be technically controlled by the holder, any specific reference to cookies and tracking systems installed by third parties is to be considered as indicative. For complete information, see the privacy policy of any third party services listed in this document.


More information on treatment

defense in legal proceedings

the personal data of the user can be used by the proprietor in judgment or in the preparatory phases to its eventual establishment for the defense from the abuses in the use of this Web Site or related services on the part of the user.

The User declares to be aware that the owner may be obliged to disclose the data by order of the public authorities.

Specific information

on request of the user, in addition to the information contained in this privacy policy, this Web Site may provide the user with additional information and contextual concerning specific services, or the collection and treatment of personal data.

The System Log and maintenance

for the requirements linked to the operation and maintenance, this Web Site and any third party services from it used could collect System Log, i.e. files that record the interactions and which may also contain personal data such as the IP address User.

Information not contained in this policy

more information in relation to the processing of personal data may be requested at any time to the holder of the treatment using the extremes of contact.

Response to requests "Do Not Track"

This Web Site does not support requests "Do Not Track".

To find out if any third-party services used the support, the user is invited to consult the respective privacy policy.

Changes to this privacy policy

The holder of the treatment reserves the right to make changes to this privacy policy at any time inform users on this page and, if possible, on this Web Site and where technically and legally feasible, by sending a notification to the users through one of the ends of the contact whose is in possession the holder . Then please consult this page regularly, with reference to the last modified date indicated at the bottom.

If the changes involve treatments whose legal basis is the consensus, the holder will gather again the user consent, if necessary.


Definitions and legal references and

Personal Data (or data)

constitutes personal data any information which directly or indirectly, also in connection with any other information including a personal identification number, make identified or identifiable a physical person.

Usage data

are automatically collected information through this Web Site (including applications from third parties integrated into this website), including: IP addresses or domain names of the computers used by the user who connects with this Web site addresses in URI (Uniform Resource Identifier), time of request, method used to forward the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (Good End, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the dwell time on each page) and details of the route followed Within the application, with particular reference to the sequence of pages viewed, with the parameters related to the operating system and the computer environment of the user.


the individual who uses this website that, except where otherwise specified, coincides with the person concerned.


the person to whom the personal data refers.

Responsible of the treatment (or Responsible)

the physical person, legal, public administration and any other entity who deals with personal data on behalf of the holder, as set forth in this privacy policy.

Holder of the treatment (or holder)

The natural or legal person, public authority, the service or any other body which alone or jointly with others determines the purposes and means of the processing of personal data and the instruments adopted, including the security measures relating to the operation and use of this Web Site. The holder of the treatment, except as otherwise specified, is the owner of this Web Site.

This Web Site (or this application)

the instrument hardware or software by means of which they are collected and processed personal data of the users.


The service provided by this Web Site as defined in relative terms (if present) on this site/application.

European Union (EU or)

Unless otherwise specified any reference to the European Union contained in this document is intended to be extended to all current Member States of the European Union and the European Economic Area.


small portion of the data stored within the device user.


Legal references to

the present privacy policy is drawn up on the basis of several legal provisions, including articles 13 and 14 of Regulation (EU) 2016/679.

Where not otherwise specified, this privacy notice relates exclusively to this Website.

Last modified: 19 June 2018